Client Success Executive

About Us

Digital IT Hub is a dynamic technology organization focused on delivering IT training, digital solutions, and placement support to students and corporate clients alike.

What you’ll do (practical, hands-on)

• Serve as the primary point of contact for assigned client accounts, building trust-based relationships.
• Lead smooth onboarding experiences for new clients, from welcome communication to platform walkthroughs.
• Proactively identify client concerns, escalate issues, and ensure timely resolution.
• Identify upselling and cross-selling opportunities based on client goals and usage patterns.
• Prepare and share regular client reports on usage summaries, progress, and outcome metrics.
• Collaborate with sales, training, and product teams to ensure client commitments are delivered.

Must-have (non-negotiable)

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Approximately 2 years in client success, account management, or customer service.
• Proficiency with CRM tools like Zoho, HubSpot, or Salesforce.
• Excellent verbal and written communication skills in English.
• Strong empathy, active listening, and relationship-building ability.

Nice-to-have

• Prior experience in an ed-tech, IT services, or SaaS company.
• Exposure to NPS frameworks and client health monitoring tools.
• Experience handling corporate clients or B2B accounts.
• Familiarity with onboarding automation and customer success platforms.